This Privacy Notice explains how SVJ Enterprise LLC ("SignalOS", "we", "us") collects, uses, and shares personal data when you use SignalOS (the "Service"). SVJ Enterprise LLC is the controller of the personal data described below.
1. Personal data we collect
- Account data: name, email address, authentication credentials.
- Profile inputs: the information you provide to generate your Signal (role, industry, problems solved, tools, voice, keywords, and similar prompts).
- Generated content: the Signal profiles, posts, comments, and cards we produce for you.
- Support communications: messages you send us.
- Usage and device data: log data, IP address, browser/device identifiers, pages viewed, and feature interactions.
2. How we use your data
- Provide the Service — create your account, generate and store your Signal outputs (legal basis: performance of a contract).
- Customer support — respond to your questions and troubleshoot issues (contract / legitimate interests).
- Security and fraud prevention — detect and prevent abuse, secure your account (legitimate interests, legal obligation).
- Improve our product — analyse usage to improve features and reliability (legitimate interests).
- Legal compliance — meet our legal and regulatory obligations.
We do not use your prompts or generated content to train third-party AI models without your consent.
3. Who we share data with
- Service providers / subprocessors: hosting and database providers, AI model providers used to generate outputs, analytics tooling, and customer support tooling.
- Payment processor (Stripe): Stripe, Inc. processes payments, subscription billing, and related transactions on our behalf. Stripe's processing is governed by Stripe's Privacy Policy.
- Professional advisers: our legal, accounting, and compliance advisers, where required.
- Authorities: where required by law, regulation, or valid legal process.
- Successors: in connection with a merger, acquisition, or sale of assets, where the successor agrees to honour this Notice.
4. International transfers
Your data may be processed in countries outside your own, including the United States. Where personal data is transferred from the UK or EEA, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.
5. Data retention
We retain your personal data for as long as your account is active and for a reasonable period afterwards to meet legal, accounting, or reporting obligations. When personal data is no longer needed, we delete or anonymise it. You can request deletion of your account at any time.
6. Your rights
Depending on your jurisdiction, you may have the right to access, correct, delete, restrict, or object to the processing of your personal data, and to data portability. Where processing is based on consent, you may withdraw it at any time. UK and EEA residents have the right to lodge a complaint with their local supervisory authority. We aim to respond to verified requests within one month.
To exercise these rights, contact us using the details below.
7. Security
We implement appropriate technical and organisational measures designed to protect your personal data, including encryption in transit, access controls, and regular review of our security practices. No system is perfectly secure; please use a strong, unique password and notify us promptly of any suspected unauthorised access.
8. Cookies
We use a small number of cookies and similar technologies that are essential to operate the Service (for example, to keep you signed in). We may also use limited analytics cookies to understand how the Service is used. You can control cookies through your browser settings; disabling essential cookies may break parts of the Service.
9. Children
The Service is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us so we can delete it.
10. Changes
We may update this Privacy Notice from time to time. Material changes will be communicated through the Service or by email.
11. Contact
Questions about this Privacy Notice or your personal data? Contact SVJ Enterprise LLC via the support contact on our website.